Frequently Asked Questions
“We did get the carpet installed on Saturday. It is beautiful. Color is great quality is outstanding and your service is a breeze. Thanks for all you do.”
—Marla J, Kansas City, KS
“Thanks for everything. We would not be enjoying walking on our beautiful carpet if it wasn't for your company. We will spread the word.”
—Michael K, NY, NY
“We are very happy with the finished product and more notably, your service. It has been a pleasure doing business with you and we will recommend Wool-to-Wool Carpets to others who may be interested.”
—David and Susan, Waltham, MA
Cleaning and Maintenance
How do I clean my wool carpet?
Wool is naturally soil-resistant and easier to clean than synthetic carpet. This is because wool does not accumulate static electricity, which attracts dust. Weekly vacuuming and professional cleaning every 2–3 years will keep your wool carpet fresh and pristine. Wool fiber has a lanolin coating stain-resistant, so if you blot a spill quickly it usually won’t soak into the carpet and stain it. Most spots will come up when blotted with ordinary club soda.
Can I use sealants on wool carpet
to prevent dirt building up?
Sealants should not be used on wool fiber because it is naturally resistant to dirt. In fact, chemical cleaners, also known as “topical treatments,” are not recommended. Topical treatments include soil retardants, stain repellents, antistatic treatments and deodorizers. Please be advised that the use of after-market, topical treatments without the express approval of the carpet manufacturer prior to application may void applicable warranties.
How long can I expect my wool carpet to last?
Wool ages gracefully. Naturally resistant to abrasion and furniture crush, it maintains its color, texture and loft longer than carpets made from synthetic fiber. In fact, wool carpet typically lasts 20–25 years, compared to synthetic’s 7-year average lifespan, making wool a better investment. And with Wool-to-Wool discounts, you can now buy first-quality wool carpets at affordable prices.
Do wool carpets shed at first?
Yes, like all short-staple fibers, wool does shed a little when the carpet is new. The loose fibers created during the weaving process create a little fuzz, which can be vacuumed up. This is typical and does not affect the durability of wool carpet, which has a lifetime three times as long as synthetic carpet.
Do you sell a carpet pad?
We sell a low VOC natural rubber pad made by Leggett & Platt that is especially designed for wool carpets. Using a pad specifically designed for wool carpet will not only provide greater comfort underfoot, but will help prolong the life of the carpet, especially on stairways.
Shipping and Delivery
What are the shipping costs?
In general, shipping cost for carpet is quite reasonable, although the cost does vary depending on the carpet manufacturer, weight of the carpet and geographical location. As an example, a 50-square-yard carpet might cost $50–$100 for delivery to a commercial address. There is an extra charge for residential delivery. Once you make your decision on what style and quantity of carpet you would like to order, we can provide a free quote for the shipping cost. For the cost-conscious shopper, we can also direct you to the carpet mills that cost less to ship to your geographical location.
How long does it take for me to receive my carpet?
For those carpets that are in stock, once your order is placed, allow 7–10 days for your carpet to be received.
Do you ship to other countries
No, at this time we ship only within the U.S.
What is the difference between first
and second-quality carpet?
A first-quality carpet is a flawless carpet available in any color or style offered by the manufacturer and in any amount that you need. All of our Best Baas are first-quality carpets, as are the majority of our Clearance carpets.
Second-quality carpet has a minor flaw. It is still usable, because the flaw can be hidden during installation. These discounted second-quality carpets are found on our Clearance page. Whether first or second-quality, we stand behind the carpet we sell. See our Wool-to-Wool Guarantee.
Do you sell area rugs made from wool carpet?
Yes, many of the manufacturers we do business with will bind or serge the edges of a carpet section and ship it to you.
Do you sell carpet made without chemical dyes?
Look for Unique Carpets, Hibernia Woolen Mills and Helios Carpets, which offer lines of undyed carpet. Because the natural color of sheep’s wool varies from sheep to sheep, undyed wool carpet will display interesting variations of brown, black, grey and off-white.
Do you have any carpets with jute backing?
VOCs, Fireproofing and Mothproofing
Does wool carpet emit VOCs
(volatile organic compounds)?
No. In fact, wool carpet improves air quality and reduces risk of allergy and asthma by absorbing formaldehyde, sulfur dioxide, nitrous oxides and other household chemicals—and continues to absorb pollutants up to 30 years.
Wool fiber is an eco-friendly choice, in sharp contrast to the petroleum-based materials used in synthetic carpet and area rugs, such as nylon, polyester and olefin. These materials—along with the more than 100 chemicals that are added to the synthetic fiber for stain resistance, wear resistance, fungicides, soil repellants, processing aids and adhesives—emit VOCs such as formaldehyde and may be harmful to health.
Is wool carpet fire-proofed?
Due to its high nitrogen content, wool is naturally fire-retardant. So your wool carpet is never coated in chemicals, yet it complies with fire code. Because wool fiber has a higher ignition temperature, a low flame spread, and is self-extinguishing, wool carpet a good choice near fireplaces. It does not melt, drip or emit toxic fumes when ignited, making wool carpet the specified requirement on installations with the most stringent flammability regulations, such as passenger aircraft and ships, casinos and hotels.
Is your wool carpet moth-proofed
or do I need to do that myself?
During manufacture, wool-pile yarns are routinely given a durable insect-resistant treatment to prevent infestation from insects of all kinds, including moths. The secret is in the process, which uses only a small amount of agent and penetrates deep into the wool fiber. Thus the agent does not come in contact with humans or pets who walk on the carpet, and it also does not wash out when the carpet is cleaned. Even insects are not harmed by touching the carpet—they must eat the fiber and digest it before the agent takes effect.
Why do you recommend moth-proofed carpet?
We recommend moth-proofed carpet because from our experience, carpets without moth-proofing are highly susceptible to infestation. Once moths lay eggs in your carpet, you then must replace it or else spray it with moth-resistant chemicals. The use of chemicals at this stage is far more toxic than the smaller amounts used in the normal moth-proofing process. However, if a customer does not want moth-proofing, we can provide choices with two companies that carry untreated wool carpet, Hibernia Woolen Mills and Unique Carpets.